How To Return Items On AliExpress? A Comprehensive Guide

Finally, if none of this works, you will have to contact AliExpress through their aliexpress social media or through the customer service chat that you can access by clicking here. You have the specific steps to open a dispute in the article Open dispute in AliExpress. Keep the tracking number and receipt to confirm delivery. This helps you track the package and prove it was sent.

The dispute has ended, but you did not receive credit the refund

• AliExpress often displays an estimated delivery window.
• Yansourcing solves this by checking items during production to meet your standards.
• This method implies the buyer sending the item back to the seller at your own cost.
• If this really doesn’t work, you can always open a dispute based on the AliExpress return policy.

Make sure to understand these costs before starting the return process. As mentioned earlier, some items on AliExpress can be returned for free, while others may require you to pay the return costs. In this article, we will explain step-by-step how to return a product on AliExpress, from choosing the return options to receiving your refund. When you receive a refund, your bank will not refund the fees applied, so the amount will be less than what you were originally charged.

Generally, it will take 5 to 7 days to cancel the order. Don’t delay it too long, as some suppliers are inclined to promptly add a tracking number to the order. Returning products on AliExpress is a relatively simple process if you follow the steps correctly. Once you have accumulated a certain number of points, you may be eligible for a refund without return. The exact number of points required varies, and AliExpress reserves this option for its most loyal members.

Either of the cases means the dispute has been accepted, and the refund procedure has already started. You can see the purchase protection time on the “View Detail” page. Press the link above the order in question to go to it. The refund is unacceptable when purchase protection runs out. You can open a dispute on AliExpress by visiting “My Orders” and finding the order. Click on “Open Dispute” and add details about the issue.

After returning an item, the warehouse checks if it follows return rules. Things like food, custom-made items, or digital products are usually non-returnable. If you damage the item after getting it, the seller might not accept the return. Always read the seller’s return policy to avoid problems.

From talking to suppliers to making sure refunds are on time, we do it all. We also guide you through the AliExpress Free Return service, so you don’t worry about shipping costs or tricky steps. Understanding the AliExpress refund policy is essential for a safe and satisfying shopping experience. With the right knowledge and approach, buyers can navigate potential issues effectively. Knowing when and how to request a refund can save you stress and ensure that your shopping experience remains positive.

I cross-check the information, summarize customer reviews, and offer you practical tips to shop smart without wasting time. The AliExpress customer service can be a great help in case of a dispute. Available 24/7, it can help you resolve issues and answer your questions. Some sellers will accept the return and even cover the transportation costs, but others will ask you to pay the return shipping. One of the best ways to prevent refund requests altogether is to offer detailed, real-time tracking updates from the start.

Send Us A Message

Items with the “Free Return” tag often have more flexible deadlines. Acting quickly avoids problems and keeps you within the allowed time. Always make sure to check the time before opening a dispute. When your order has not yet been delivered, you can cancel the order and get a refund on AliExpress.

For expensive items, it might be wise to purchase return insurance. AliExpress only allows you to pay in US dollars and Euros. You can still choose other local currencies, but it is usually a conversion made by the page itself to make it easier for you to know the price of the products.

Leave a Reply Cancel reply

Please note that there are different logistics companies depending on the country you live in. Refunds are generally prompt, although the processing time may vary based on the seller’s handling time. If your refund is delayed, you may contact AliExpress for assistance. On certain occasions, the item you receive may not align with what was described by the seller.

Even though AliExpress has a decent refund policy, it doesn’t always work. Many people complain about the efficiency of communication with the sellers and AliExpress customer support, as well as not getting a refund on time. If you don’t fancy the idea of dealing with AliExpress customer service and waiting for your refund forever, use DoNotPay to make the process efficient.